Being able to identify your customers, and their level of happiness with your company, can be extremely helpful in running a successful business. Tracking customer happiness, and the levels it goes up or down, might sound very abstract, but it is a powerful and measurable tool. Net Promoter Scores Read more…
If you’ve been on Instagram in the past year, you’ve probably noticed many users posting short, engaging videos. These videos, known as Instagram Reels, are a newer feature on the app, and one worth learning about. Although many users were unsure about Instagram Reels at first, they rapidly grew in Read more…
No matter how great your company is, you are going to get a negative review every once in a while. Negative customer reviews can be really discouraging and frustrating, but ignoring them will not solve anything. Knowing how to monitor and respond to negative reviews is important in keeping Read more…
Every brand aims to have an identity that is unique to them. Highlighting what makes you stand out from your competitors is one of the best marketing tactics you can use. Branding can seem like a vague concept, but it can make a huge impact on your sales and customer Read more…
Creating a brand has become more complex the more society has progressed. While keeping a focus on creating quality products is still very important, customers are looking for more than just something worth buying. Connecting with your audience can make a huge difference in the success of your Read more…