Jun 26
Reading Time: 5 minutes

Questions To Ask Payment Processor - BMT Micro

One of the most critical things an online business has to figure out is how they want their customers to pay for the products they offer. When your online business is just starting out, the search for a payment processor should be a new and exhilarating process but it can quickly turn into a difficult decision. Many don’t know where to start their search or what questions they need to ask. Fortunately, we have narrowed down 8 important questions you should ask before deciding what payment solution is right for you.

  1. When will I be able to start accepting payments?
    Some E-commerce solutions may approve your account after a weeks long review. It is important to find how long the setup process will take so you can start accepting payments as soon as possible. With BMT Micro, the review is almost instant and you can start selling in a day or less! Signing up is as easy as 1-2-3: register, upload your products, and start selling!
  2. What types of payments can I accept?
    People like to have options and control over which payment they use. If you limit them to one option they are forced to use, it can reduce your chance of selling and increase your cart abandonment rate. The last thing you want is for your customer to get all the way to checkout and decide not to proceed due to the lack of payment options available. This can be hard for individual developers, as setting these up usually involves a long and complicated process of compliance with banks. Therefore, using a company like BMT Micro who offers many methods of payments including ten different credit card types, PayPal, Amazon Payments, BitPay, Money Orders/Cashier Checks (US Funds only), Visa/MC Debit Card (UK Debit Cards), paysafecard, or wire transfer in Euros is beneficial. We can handle all of your payment processing over our secure sites and offer your customers many different payment methods to help increase sales and reduce cart abandonment.
  3. Do you offer International payments?
    There are many things to consider when thinking about how to transact business with companies in countries beyond your own. You can either have pricing in each respective countries currency and convert the currency to your own or you can set up an account and accept the countries currency. The second option can get complicated, so you want to make sure when you learn about the culture, you learn about their banking system. It is typically easiest to use a reliable company such as BMT Micro to handle the International transactions for you. This goes hand in hand with different laws and government regulations abroad. International laws can vary, some may be very lenient with international consumerism, but others may be very strict. When selling internationally you need to be able to adjust quickly for varying exchange rates and adhere to international taxes, tariffs and fees. Payment processing companies, such as BMT Micro, can handle all of this for you.
  4. What level of support do you offer and does it cost extra?
    Customer satisfaction is key. This is true for any business, no matter where you are or what kind of services or products it is that you are offering. You want your customers to be satisfied and to come back to you with their repeat business and possible recommendations of your business to other customers just like them. Customers come with high expectations of seeing their needs met. They bring their questions and concerns to the customer service department and they want an answer; they need help. If they do not receive help or if their questions are ignored, chances are they will take their business elsewhere. Chances are they will not recommend you to other potential customers looking for the same type of product or service that you are selling. It is important to find out what support is available for your customers and if it cost extra. BMT Micro has a highly trained customer service department that is constantly working to improve our and customer experience. They are always available to answer any questions or concerns that you may have. Our customer service team handles all questions related to the payment and ordering process; however for technical support (for instance how to play a specific game), customers are referred to the developer of the software or product.
  5. How quickly will I receive funds from my sales?
    Some payment processors hold onto your funds or a certain percent of your funds for a set amount of days. Some processors may also only pay out funds on set days. You will need to find out this information beforehand when deciding on a payment solution for your business. With BMT Micro, payments are made on the 1st of each month for the previous month’s transactions. There is a 30 day hold on your first payment only. The 30 day hold is calculated from the date of your first sale, not from your signup date. If your first sale is within the last 5 days of the month, payment will be paid on the normal payment date after a full month of sales has been reviewed.
  6. What kind of fraud protection and security do you offer?
    It is essential for E-commerce companies to protect their site, and more importantly, their customers sensitive information. Using a payment processor like BMT Micro can also save you the time and the expense necessary to keep fraud to a minimum and your customers information safe. BMT Micro adheres to all Payment Card Industry Data Security Standards so you can concentrate on your products and customers, knowing their information is safe and secure. We maintain PCI compliance, and are scanned quarterly for both PCI compliance and network security. BMT Micro’s state-of-the-art fraud detection system automatically screens orders and puts questionable orders through a manual approval process. All BMT Micro servers are fully secured and host all shopping carts using the highest encryption standard available, Extended Validation SSL. EV SSL certificates provide 256 bit encryption and enable the most visible security indicator – the green address bar – in high-security browsers. This assures customers that the shopping cart is secure and our identity has been authenticated to the industry’s highest standard. There is no need to worry about the expense of a secure certificate with BMT Micro!
  7. What will it cost me to use your service and are there any hidden fees?
    Before making a commitment to any E-commerce payment processor, you need to be aware of their fees structure. Some processors offer a fee per transaction and others offer a fixed number of transactions per month for a flat monthly fee. You may think you have found a payment processor that meets your needs and offers you the lowest rate you have seen throughout your search. The only issue is some payment processors may offer you a low rate but charge you additional fees depending on several factors like what type of credit card your customer uses. You also need to be aware that some payment processors will get you with special hidden fees that they won’t highlight like cancellation fees. With BMT Micro, there are absolutely no setup fees or hidden charges for our service. BMT Micro charges a % of the commission for each sale so if you never sell anything you do not owe anything.
  8. Do you offer automatic recurring billing or subscription management?
    When selling a product or service, using subscriptions or recurring payments is a great way to plan for the future and to build a strong customer base. Having a better idea of what your revenue stream will look like next month will allow you to plan for enhancements, new projects, advertising, etc. BMT Micro has all the tools you need to run a successful subscription program. Customers can sign up for your subscription using credit card or PayPal and BMT Micro will take care of rebilling customers when necessary so you can concentrate on providing the best subscription services possible.

These are only a few important questions you should ask when searching for a payment solution. BMT Micro handles orders for a multitude of developers worldwide. We are proud to partner with you all and to be your choice of payment processor. BMT Micro strives and will continue to strive for an excellence in service and are always working towards timely and adept transaction procedures for all our developers and customers, all the while making sure that online security measures remain a priority. BMT provides more than just the items discussed and you can learn more about what we offer at www.bmtmicro.com! There are a lot of things to consider when choosing a payment processor and we have mentioned a lot of the additional services you receive when you sign up with BMT Micro. Feel free to reach out to us if you have any questions.

Jun 19

Signs Your Website Needs Updating

Posted by BMT Micro

Reading Time: 3 minutes

Signs Your Website Need Updating - BMT Micro Inc.

Your website is often the first impression your potential customers have of your business. The internet is constantly changing and it is important to keep up with new trends and technologies. When your website is new and fresh, it is exciting and you expect to use that site for at least a few years. However, sooner than you expect your website can get out dated and this can hurt your credibility with consumers. How do you know if your website needs to be updated? Here are a few things to look for:

  • High Bounce Rate
    A website’s bounce rate is the percentage of visitors who only view one page before leaving the site. A bounce rate that increases over time is often a sign of low levels of engagement and it may even indicate that your visitors don’t find your website content interesting or relevant.
  • Out-of-date Blog
    Your website should give you the ability to publish content, articles, videos, infographics, photos and any other sort of content any time you like. A blog can do all these functions for you. However, you simply cannot start blogging and then just stop after posting a handful of entries. If someone visits your blog and sees that the most recent post was from over a year ago, it looks as if you neglected a part of your website. A blog that is consistently updated will make your business look active and it may even help lend you credibility with your users.
  • Dated Keyword Strategies
    Ideally, keywords that appear on your website should be checked each month to ensure that they still match the search terms that people predominantly use to search for what you sell. This will assure that potential customers can easily find your website and will increase your chances of increasing your sales. If a customer types in your company’s name in Google, your website should come up on the first page of results. If your search engine rankings are low, this could mean it is time for an update.
  • Broken Links
    When you redesign your website it gives you a chance to fix all the things that aren’t currently working. If you have links on your website that are broken it can result in poor search engine results. External link building is an important part of optimizing a website to improve your search engine results. If someone is viewing your website and runs into error pages, it can be a real turn off.
  • Your Site is Between 3-5 Years Old
    This may not seem like a very long time frame, but as we stated earlier, the internet is constantly changing. Over time you need to re-evaluate your SEO to make sure you are being as effective as you can be. An out-of-date copyright year may also turn customers away because they may get the impression that your business is no longer operational.
  • The Copyright Year is Not Current
    If your copyright year in your footer is out-of-date, you are signaling to every person that visits your website that it has not been updated for however long. If you don’t update your copyright year, potential customers will get the wrong impression and they will more than likely leave your site.

If your website has at least one of these characteristics, it may be a good idea to invest some time in updating your site. Whether your site is in need of a few updates or an entire make over, the process of updating can be time consuming. It is important to keep in mind an unattractive, out-of-date website reflects poorly on your brand and having a strong online presence is no longer optional.

If you are a vendor of BMT Micro, an analysis of your current website and ways to improve is currently available with our Marketing Analysis. The Marketing Analysis also includes SEO and Social Media performance, Digital Reputation Management results, Target Market, what your competitors are doing, and ways to improve Advertising and Branding. If you would like to learn more about the services we offer, please contact our Marketing Specialist via email at leah@bmtmicro.com for more information.

Jun 12
Reading Time: 1

BMTMicroLogo274x79

BMT Micro is excited to announce that we have launched a newly redesigned customer service site at info.bmtmicro.com. Our goal was to make the site similar in design to our main website at www.bmtmicro.com and more user-friendly. The redesigned site is easy to navigate and answers the most frequently asked questions about our services.

If you are vendor of BMT Micro please feel free to direct your customers to info.bmtmicro.com as an additional resource for questions. Your customers will be able to explore our entire database of information! We will also continue to monitor and update the site with any new material. If you are unable to locate the information you need, you can always contact our Customer Service department directly at cservice@bmtmicro.com.

Check out the site now: info.bmtmicro.com

Jun 5

PCI 3.0

Posted by BMT Micro

Reading Time: 3 minutes

PCI 3.0 ecommerce - BMT Micro

If you are a merchant that accepts credit cards, you need to make sure that you are compliant with PCI standards, which can change regularly. PCI is mandated by Visa, MasterCard, American Express, Discover and JCB and administered by the Payment Card Industry Security Standards Council. The council was formed because each card brand has their own compliance programs (and they still do), but they all use the PCI standard as the foundation for their programs. PCI applies to all organizations or merchants, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data.

What is PCI DSS?
The Payment Card Industry Data Security Standard is a set 12 specific requirements to ensure that all companies maintain a secure environment. The goal of PCI Compliance is to ensure that merchants provide the maximum security when processing customers payments or handling cardholder data.

What is PCI 3.0?
According to the PCI Security Council, version 3.0 updates are based on feedback from the industry, per the standards development lifecycle, as well as in response to current market needs. While the changes in version 3.0 were first proposed in 2013, and the updated 3.0 standards came into effect on January 1, 2014, version 2.0 remained active until the end of 2014. Until July 1, 2015, some of the new requirements are considered best practices only, giving organizations time and flexibility to adapt to the changes. Common challenge areas and drivers for change include:

  • Lack of education and awareness
  • Weak passwords, authentication
  • Third-party security challenges
  • Slow self-detection, malware
  • Inconsistency in assessments

The PCI Security Council states, The nature of the changes reflects the growing maturity of the payment security industry since the Council’s formation in 2006, and the strength of the PCI Standards as a framework for protecting cardholder data. Cardholder data continues to be a target for criminals. Lack of education and awareness around payment security and poor implementation and maintenance of the PCI Standards leads to many of the security breaches happening today. The updates address these challenges by building in additional guidance and clarification on the intent of the requirements and ways to meet them. Additionally, the changes in PCI DSS and PA-DSS 3.0 focus on some of the most frequently seen threats and risks that precipitate incidents of cardholder-data compromise. Overall, the changes are designed to give organizations a strong but flexible security architecture with principles that can be applied to their unique technology, payment and business environment.

PCI 3.0 - BMT Micro

BMT Micro has recently renewed it’s PCI compliance certificate. As we mentioned earlier, a PCI DSS compliance certification is required by card brands such as Visa, MasterCard and Discover. The certification needs to be renewed annually and achieve a passing score, which is based on a set of very stringent criteria. Any and all deviations from this criteria will not allow a merchant to obtain a passing score or to renew its compliance status. If you electronically store cardholder information or if your processing systems have any Internet connectivity, a quarterly scan by an approved scanning vendor is also required. BMT Micro has partnered with SecurityMetrics, who performs quarterly reviews and ensures that we maintain PCI compliance and up-to-date data confidentiality standards. These scans are very important because if there is a break in any part of your transaction process and someone gets a hold of your customers’ information, you may be be held responsible.

If you are a vendor of BMT Micro, you are PCI compliant by default using our secure system and there is no need for you to acquire your own PCI Compliance certificate. BMT Micro adheres strictly to all PCI compliance regulations. We make sure our staff is educated and aware of all security protocols and regulations. The changes in PCI 3.0 focus on some of the most frequently seen risks that lead to incidents of cardholder data compromise. It is essential for eCommerce companies to protect their site, and more importantly, their customers’ sensitive information.

Payment processors, such as BMT Micro, can save you the time and expense necessary to keep fraud to a minimum and your customers’ information safe. BMT Micro’s state-of-the-art fraud detection system automatically screens orders and puts questionable orders through a manual approval process. All BMT Micro servers are fully secured and host all shopping carts using the highest encryption standard available, Extended Validation SSL. EV SSL certificates provide 256 bit encryption and enable the most visible security indicator – the green address bar – in high-security browsers. This assures customers that the shopping cart is secure and our identity has been authenticated to the industry’s highest standard. There is no need to worry about the expense of a secure certificate with BMT Micro! Our vendors are able to spend more time focusing on their business while we focus on keeping their customers’ information safe and secure. If you have any questions or if you are interested in learning more about BMT Micro’s offerings please contact our vendor services at vendors@bmtmicro.com.