People love to talk and express their opinions, especially when they can do it online. Chances are, people are talking about your brand, whether you are aware of it or not. Tracking your social mentions is important if you have any kind of online presence, and it is easier to Read more…
In order to run a successful eCommerce business, there are many pieces of your business that need to run smoothly. It is inevitable that at some point, something won’t be satisfactory to the customer, or a mistake will be made. Having an exceptional customer service team can help you avoid Read more…
Shoppers are always on the lookout for a good deal. Even if your products are reasonably priced, offering the occasional coupon or special can motivate customers to make a purchase. If you use coupons and discounts correctly, they can be a great way to make sales without losing money. Plan Read more…
There are many metrics that are important to keep up with when running a business. Taking time to educate yourself on what is working, what customers are responding to, and what your weak areas are can make a world of difference in your success. One important metric that can get Read more…
When interacting with a store as a customer, you are looking to have a positive, enjoyable experience. Having a positive customer experience is significant in a buyer’s decision to shop with a business again- or not. Happy customers can have a huge impact on your brand, so take a look Read more…