With the convenience of today’s digital world, customers expect to be able to get a quick, convenient response from companies. Although realistically, you cannot be available 24/7, adding a live chat feature to your website can help customers contact you during business hours. Adding a live chat can be a Read more…
Retaining customers is not an easy task, but it is important to maintain your business. Having a happy and consistent customer base helps to show new potential customers that your product is worth their money and time. Gaining new customers is also expensive, and you want to grow your customer Read more…
Credit card pre-authorization is something that many customers and merchants have heard of, but do not really understand. Pre-authorizations are done to help prevent fraud, reduce processing costs, and increase customer satisfaction. Pre-authorization is not something that all companies take advantage of, although it can be beneficial to both Read more…
Most companies realize the increasing importance of providing an excellent customer experience and how it plays a vital role in the success of a business. But what many companies don’t realize is that customer service is evolving and customer service skills are now being integrated into social media. With the Read more…
We recently published a blog post about keeping your customers safe. The post covered ways that individual companies and developers can keep their customers safe. This includes being PCI compliant and using strong SSL for authentication for your shopping cart. This article reflects the processes and measurement BMT Micro personally Read more…