Ecommerce companies have gotten highly competitive, with every purchase, click, and conversion making a difference to each company’s success. As most ecommerce businesses know, keeping customers is easier and cheaper than trying to gain new customers. So how do you keep customers engaged and happy with your company? With all Read more…
With the convenience of today’s digital world, customers expect to be able to get a quick, convenient response from companies. Although realistically, you cannot be available 24/7, adding a live chat feature to your website can help customers contact you during business hours. Adding a live chat can be a Read more…
Retaining customers is not an easy task, but it is important to maintain your business. Having a happy and consistent customer base helps to show new potential customers that your product is worth their money and time. Gaining new customers is also expensive, and you want to grow your customer Read more…
One of the best things about living in the digital age is being able to expand your ecommerce business beyond what traditional storefronts allow. Not only can you sell products beyond your local area, but national and international ecommerce is becoming increasingly common. When selling internationally, it is important Read more…
Most companies realize the increasing importance of providing an excellent customer experience and how it plays a vital role in the success of a business. But what many companies don’t realize is that customer service is evolving and customer service skills are now being integrated into social media. With the Read more…