BMT Micro’s Service and Support: A Complete Package

Published by BMT Micro on

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When you are out shopping for Christmas and you purchase a product for a family member or even yourself, you are not just purchasing a product, but the service and support from the company where you purchased it from as well. Providing service and customer support are things that most companies do, but some more poorly than others. If you read articles on the internet, you have most likely read about disastrous customer service experiences. Companies that have excellent customer service take time to train staff and provide the resources for them to execute their jobs properly. Time and money goes into Customer Service. Here at BMT Micro, we strive for the best possible customer service experience for both our Vendors and their customers. It goes beyond just customer service though. When you invest and purchase from a company, it is important to consider everything you receive with the purchase.

BMT may be more expensive at first glance, but that is because we do a lot more than just process payments. You receive a lot of support, services, and tools to aid in making your business a success. There are a number of things BMT handles for you that can save you time and money. As previously mentioned, our customer service staff strives to provide the best customer service possible. With 20 years in the business, BMT Micro’s customer service representatives are knowledgeable and highly trained to assist with any need or issue you may have. We go above and beyond for our vendors and their customers. For example, we process purchase orders, obtain quotes for larger purchases, we take orders by phone, and assist customers who may experience difficulty with their payment methods. This can sometimes go beyond just placing an order over the phone. We also get very general questions about various credit cards, payments methods, or how to find a download link or activation code. While we do not necessarily offer technical support of individual products, BMT is an essential link between vendors and customers even in this area.

BMT Micro handles your customers from the point they land on the checkout page through the point of them receiving their purchase, and sometimes beyond. Your customers are able to call BMT at any time during our business hours and personally speak to someone at our headquarters. We do not solely communicate via e-mail or redirect calls to a calling center. The whole BMT Micro team is dedicated to providing a personal approach. We have a designated department for vendors and affiliates as well to assist with everything that goes into setting up and creating a successful selling point, as well as managing and increasing sales.

BMT Micro also handles all security issues for you. BMT adheres to all Payment Card Industry Data Security Standards so that you can concentrate on your products and customers, knowing their information is safe and secure. Our advanced, proprietary fraud detection system is state of the art and effective in preventing almost all fraudulent order attempts. Our system is designed to keep you and your customers safe, without the need for intrusive phone calls to your customers.

BMT Micro’s proprietary shopping cart system is versatile and robust. No need to purchase an expensive shopping cart system. Localization is handled automatically for your customer’s convenience as well. We can create custom shopping carts to match your website for a cleaner transition. In addition to the shopping cart, all BMT Micro servers are fully secured and host all shopping carts using the highest encryption standards available. With BMT Micro, there is no need to worry about the expense of a secure certificate. Another expense you will save on is that all sales are processed through BMT Micro’s merchant accounts. You are not required to have your own merchant account or even a PayPal account. BMT Micro handles it all!

BMT provides more than just the items discussed. You can learn more about what we offer at www.bmtmicro.com! There are a lot of things to consider when choosing a payment processor and we have mentioned a lot of the additional services you receive when you sign up with BMT Micro. Feel free to reach out to us if you have any questions.

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