Customers are the foundation of any business, whether it’s a well-established or a new startup. And while any business does their best to provide excellent products or services, occasional mistakes or miscommunication are impossible to avoid. While some customers will respond with patience, others may express their frustration. The key Read more…
Gaining new customers is important for any business, and retaining those customers is equally (if not more) important. Although it is inevitable that some of your customers no longer need your product, or give another option a try, if you notice an unusual decline in customers there might be a Read more…
In order to run a successful eCommerce business, there are many pieces of your business that need to run smoothly. It is inevitable that at some point, something won’t be satisfactory to the customer, or a mistake will be made. Having an exceptional customer service team can help you avoid Read more…
Artificial Intelligence, also known as AI, has been a hot topic recently. With Snapchat introducing “My AI” and the rise of ChatGPT, AI seems as though it is starting to take over. Many companies use different forms of AI in their marketing efforts, while others remain hesitant. AI can be Read more…
Credit card chargebacks are an annoying and costly part of running an eCommerce business. Chargebacks occur when a customer disputes a charge they see on their credit card statement in order to get their funds back. If their dispute is deemed valid, the eCommerce merchant is required to refund Read more…